Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To start a return, you can contact us at petsdogcatmaster@gmail.com. 

If your return is approved, you will receive return instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).

You can always contact us for any return question at petsdogcatmaster@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalized items are made especially for you and generally cannot be returned.
However, I’m happy to help if there’s an issue with your order or a mistake on my part.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 12 business days have passed since we’ve approved your return, please contact us at petsdogcatmaster@gmail.com.